55ace Privacy Policy

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, the data controller responsible for your personal information is 55ace, operating the online gaming platform at https://55ace.one ("55ace," "we," "us," or "our").

55ace operates under a PAGCOR-regulated framework and processes personal data in connection with the provision of online casino, sportsbook, and related gaming services to players located in the Philippines.

If you have any queries about how 55ace processes your personal information or wish to exercise your data subject rights, please contact our Data Protection Officer using the details set out in Section 15 of this Policy.

This Privacy Policy applies to all personal information collected by 55ace in connection with:

• The registration and operation of player accounts on the 55ace platform.
• All gaming activities conducted through 55ace, including live casino, slots, sports betting, bingo, and related services.
• All financial transactions, including deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted payment methods.
• Customer support interactions conducted via live chat, email, or other communication channels.
• Your browsing and usage of the 55ace website at https://55ace.one.
• KYC identity verification and anti-money laundering compliance procedures.

This Policy does not apply to third-party websites, services, or applications that may be linked to or from the 55ace platform. Those services operate under their own privacy policies, which 55ace does not control.

55ace collects personal information through multiple channels, including account registration, KYC verification, payment processing, platform usage, and direct communications with our support team. The categories of personal data we collect are outlined in the table below.

55ace uses the personal information it collects strictly for purposes that are directly related to the operation of the platform and our obligations under Philippine law. We do not process personal data for purposes that are incompatible with those disclosed at collection.

4.1 Account Management

To create, maintain, and administer your 55ace player account, including processing your registration, verifying your login credentials, and enabling access to all platform features.

4.2 Identity Verification and KYC Compliance

To verify your identity, age (21+ requirement), and eligibility to participate on the 55ace platform in compliance with PAGCOR regulatory requirements and the Anti-Money Laundering Act of 2001 (RA 9160) as amended.

4.3 Payment Processing

To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, PESONet, and other accepted payment channels. All transactions are denominated in Philippine Pesos (PHP).

4.4 Platform Security and Fraud Prevention

To monitor account activity for suspicious patterns, protect against unauthorized access, detect and prevent fraud, cheating, money laundering, and other prohibited conduct as defined in the 55ace Terms and Conditions.

4.5 Regulatory Reporting

To fulfill mandatory reporting obligations to PAGCOR and the Anti-Money Laundering Council (AMLC), including the reporting of covered and suspicious transactions as required under Philippine AML law.

4.6 Customer Support

To respond to your enquiries, resolve disputes, and provide assistance through 55ace's support channels, including live chat and email.

4.7 Responsible Gaming

To monitor gaming patterns, apply voluntary responsible gaming tools requested by you (such as deposit limits and self-exclusion), and identify potential problem gambling behaviors in accordance with PAGCOR responsible gaming standards.

4.8 Platform Improvement

To analyze aggregated and anonymized usage data for the purpose of improving platform performance, personalizing the user experience, and developing new features and game offerings.

Under the Philippine Data Privacy Act, 55ace processes your personal data on the following lawful bases:

• Contractual Necessity: Processing required to perform the contract between you and 55ace, including account management, payment processing, and the provision of gaming services.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including PAGCOR licensing conditions, the Anti-Money Laundering Act, and the Data Privacy Act itself.
• Legitimate Interests: Processing carried out for 55ace's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Where no other lawful basis applies, 55ace will request your explicit consent before processing your personal data. You may withdraw consent at any time without affecting the lawfulness of prior processing.

55ace does not sell, rent, or trade your personal information. We may share your data with the following categories of recipients only where strictly necessary and subject to appropriate data protection obligations:

6.1 Regulatory Authorities

We are legally obligated to share certain personal and transactional data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities upon lawful request or as required by mandatory reporting obligations.

6.2 Payment Processors

Personal and financial data necessary to process your GCash, PayMaya, BPI, BDO, and Metrobank transactions is shared with the relevant payment processors and financial institutions. These parties process your data solely for transaction facilitation and are bound by their own regulatory obligations.

6.3 KYC and Identity Verification Service Providers

55ace uses third-party identity verification technology providers to conduct document verification and liveness detection as part of the KYC process. These providers process identity documents and biometric data under strict contractual data protection agreements.

6.4 Game Technology Providers

Game software providers whose products are hosted on the 55ace platform may receive limited session and wagering data necessary to operate their games and maintain game integrity. These providers do not receive personally identifiable contact information.

6.5 Law Enforcement

In response to a lawful court order, subpoena, or formal law enforcement request, 55ace may be required to disclose personal data to competent Philippine law enforcement authorities.

55ace retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulatory requirements.

The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active account relationship with 55ace and for a minimum of five (5) years following account closure, in compliance with AMLC record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required under the Anti-Money Laundering Act.
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer where required by regulatory direction.
• Technical and usage data: Retained for up to 24 months from collection for security monitoring and platform analytics purposes.
• Support communications: Retained for up to 36 months for quality assurance and dispute resolution purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 55ace's data disposal procedures.

55ace implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction:

• Transport Encryption: All data in transit between your device and the 55ace platform is protected using 256-bit SSL/TLS encryption.
• Encryption at Rest: Sensitive personal data and financial information stored on 55ace systems is encrypted at rest using industry-standard algorithms.
• Access Controls: Access to personal data is restricted to authorized 55ace personnel on a strict need-to-know basis. All staff with access to personal data undergo data protection training and are bound by confidentiality obligations.
• Two-Factor Authentication: 55ace supports two-factor authentication (2FA) for player accounts to prevent unauthorized access.
• Intrusion Detection: 55ace operates continuous network and system monitoring for unauthorized access attempts and anomalous activity.
• Penetration Testing: Regular third-party security assessments and penetration testing are conducted on 55ace's platform infrastructure.

55ace uses cookies and similar tracking technologies on its website and platform to enhance functionality, maintain session security, and collect usage analytics. The following categories of cookies may be used:

• Strictly Necessary Cookies: Essential for the operation of the platform, including maintaining your login session and security tokens. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to personalize your experience.
• Analytics Cookies: Collect aggregated, anonymized data about how players use the platform to help 55ace improve performance and user experience.
• Security Cookies: Used for fraud detection and prevention, device fingerprinting for account security, and monitoring for suspicious login patterns.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to access core 55ace platform features, though some functionality enhancements may be limited.

55ace does not knowingly collect personal information from individuals under 21 years of age. Age verification is a mandatory component of the KYC process for all registered accounts. Where 55ace discovers that an account has been registered by a person under 21, the account will be immediately closed and the matter handled in accordance with PAGCOR regulatory requirements.

Parents and guardians who believe that a minor may have registered on 55ace should contact support immediately at [email protected] to report the matter.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by 55ace. These rights are subject to applicable legal exemptions and regulatory obligations that may limit their exercise in specific circumstances.

To exercise any of the above rights, please submit a written request to 55ace's Data Protection Officer at [email protected]. Please include your full name, registered account email or mobile number, and a description of the right you wish to exercise. 55ace will respond to all valid data subject requests within thirty (30) days of receipt, in accordance with the Data Privacy Act.

In certain circumstances, your personal data may be processed by 55ace's technology service providers and infrastructure partners in locations outside the Philippines. Where such cross-border data transfers occur, 55ace ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under Philippine law, including the execution of appropriate data transfer agreements.

Categories of processing that may involve cross-border data transfers include KYC identity verification technology hosted on international cloud infrastructure, game software operated by international game studios, and payment processing infrastructure for international card scheme transactions.

Where any cross-border transfer of personal data is required, 55ace will ensure compliance with Section 21 of the Data Privacy Act and applicable NPC circulars governing cross-border data flows.

The 55ace platform may contain links to third-party websites or services. This Privacy Policy applies only to personal data processed by 55ace in connection with the 55ace platform. 55ace does not control, and is not responsible for, the privacy practices of any third-party websites or services accessible via links on the platform.

55ace encourages you to review the privacy policies of any third-party services you access. 55ace's provision of a link to a third-party service does not constitute an endorsement of that service's privacy practices.

55ace reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. The updated Policy will be published on this page with a revised effective date.

Where changes are material — meaning they significantly affect the way 55ace processes your personal data or the rights available to you — 55ace will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the 55ace platform following the effective date of any updated Privacy Policy constitutes acceptance of the changes.

We recommend reviewing this Privacy Policy periodically to stay informed about how 55ace protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 55ace, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Data Privacy Request" or "Privacy Policy Enquiry"
• Response Time: 55ace aims to respond to all data privacy enquiries within ten (10) business days and will formally respond to data subject right requests within thirty (30) days.

Filing a Complaint with the National Privacy Commission

If you believe that 55ace has violated your rights under the Philippine Data Privacy Act and your complaint has not been satisfactorily resolved through 55ace's internal process, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. Information on the NPC complaint process is available at the NPC's official government portal.

This Privacy Policy was last updated on 1 January 2026 and supersedes all prior versions of the 55ace Privacy Policy.